Refund policy

At GadgetOn, we are committed to providing you with high-quality electronics. Please read our policy carefully to ensure a smooth shopping experience.

1. Return Policy

We only accept returns if the product you received is damaged or broken upon arrival.

  • Change of Mind: Please note that we do not accept returns or refunds for "change of mind" or if you simply decide you no longer want the product.

2. Exchange Policy

Exchanges are applicable only if the received item is damaged or has a manufacturing defect.

  • Condition: The item must be in its original packaging and in the same condition as received.

3. How to Report an Issue

  • Time Limit: You must report any issues within 12 hours of receiving your parcel. Claims made after this 12-hour window will not be entertained.

  • Process: Please contact us immediately via WhatsApp at 0312-1967779 to report the issue.

4. Resolution Time

  • Once our team verifies the issue, your request will be resolved within 4 to 5 working days.

Customer Support

  • WhatsApp/Contact: 0312-1967779

  • Email: help.gadgeton@gmail.com